Focused on accuracy. Driven by passion.

Trusted for our expertise.

OUR STORY

At Books in Balance, our journey began long before the business had a name.

With over 10 years of experience working in small business, aged care, and the NDIS sector, we’ve lived and breathed the details, demands, and unique challenges these industries face. We’ve seen firsthand the stress that financial admin can create and the confidence that comes when it’s done well.

We understand the ins and outs, the compliance, the billing structures, the follow-up processes, the reporting, and most importantly, the level of accuracy and care required to keep a business financially secure. Managing invoicing, reconciliation, cashflow, and accounts is so much more than data entry, it’s the backbone of a healthy, thriving business. And we’re deeply passionate about getting it right.

Numbers run in our veins.
They’ve always made sense to us, and we love transforming financial chaos into clarity. We believe that small business owners, NDIS and aged care service providers deserve a bookkeeping service built on both skill and heart, one that understands their world and speaks their language.

Books in Balance was created to offer exactly that.

A service where expert bookkeeping meets compassion, where clarity leads to confidence, and where every client feels supported, understood, and empowered.

Today, we’re proud to help businesses across Australia stay organised, balanced, and in control of their financial future.

Because when your books are balanced, your business can truly bloom.

MEET THE TEAM

Meet Holly


Bookkeeper | Books in Balance

Holly is your bookkeeping powerhouse, sharp, detail-driven, and deeply dedicated to keeping your business financially steady and stress-free. Don’t let her warm and fun-loving personality fool you; when it comes to numbers, systems and financial organisation, she’s an absolute force.

With over a decade of experience working across NDIS, real estate, rural industries, and administration roles, Holly has always had a natural talent for numbers and structure. She’s also served as the Fundraising Vice President at her children’s school, coordinating large-scale events and managing significant budgets with ease. Wherever precision and financial clarity were needed, Holly was the one people relied on.

Her background supporting her child through the NDIS has given her a strong understanding of the complexities faced by providers, support workers and small business owners. This insight helps her approach bookkeeping with empathy, patience and a genuine desire to make things easier for others.

Holly describes herself as “neuro-spicy”, and proudly so. Her brain switches into hyper-focus mode when tackling complex tasks, diving into reconciliations, reviewing reports, or sorting through intricate paperwork. It’s her superpower: a laser-sharp ability to spot what others miss and ensure nothing slips through the cracks.

Honest, dependable, and a natural organiser, Holly brings structure, calm and clarity to every business she supports. She loves creating systems, cleaning up chaos, and turning financial confusion into balance and confidence.

Outside of work, Holly can be found collecting hobbies, buying craft supplies, and occasionally finishing the projects she starts…but always with a smile.

Holly holds a Certificate IV in Accounting & Bookkeeping and brings her whole heart into helping others feel financially secure, supported, and in control.

With Holly on your books, you can truly count on balance.

Meet Nicole


Director / Operations Manager | Books in Balance

Nicole is the engine that keeps Books in Balance running with direction, heart and unwavering purpose. As our Director and Operations Manager, she blends sharp financial insight with genuine warmth, creating a business built on clarity, efficiency and compassion.

With a natural gift for problem-solving and a “let’s figure this out” mentality, Nicole thrives on bringing order to complexity. She’s spent more than a decade working within the small business, NDIS and aged care sectors, giving her a deep understanding of the systems, structures and support providers need to stay financially secure and confidently in control.

Nicole’s strength lies in her ability to lead with both strategy and empathy. She is passionate about building supportive, empowered teams and helping others achieve their goals, both personally and professionally. Her dedication doesn’t stop at the workplace, as a mum of four, including two children on the NDIS, she brings lived experience, insight and a neuro-affirming approach to everything she does. She understands the challenges, responsibilities and pressures small businesses and care providers face, because she has walked that journey herself.

Her colourful career has included roles across administration, program support, community services and leadership, including her time in the Partners in Recovery Program where she supported individuals with complex mental health needs. Accuracy, consistency and championing people have always been at the heart of her work.

With formal qualifications including a Diploma in Business Administration and a Certificate IV in Accounting & Bookkeeping, Nicole combines operational excellence with a passion for numbers, structure and financial wellbeing. She is driven by one goal: making life easier for business owners by giving them clarity, balance and confidence in their books.

Outside of work, Nicole can be found in her happy places, cooking for the people she loves, dancing in the kitchen, or creating memories with her family. Her warmth, energy and determination shape the culture of Books in Balance and the experience every client receives.

With Nicole leading the way, you can be confident your business is supported, structured and truly in balance.

Meet Helen


Director / Client Liaison Manager | Books in Balance

Helen brings over 20 years of experience supporting individuals, families, and community organisations, experience that now forms the heart of her work at Books in Balance. As Director and Client Liaison Manager, she is the calm, knowledgeable and dependable presence who ensures every client feels heard, understood and supported throughout their bookkeeping journey.

With a strong background in psychosocial disability, community services, early intervention and mental health, Helen has spent her career working closely with people in highly detailed, sensitive and complex environments. This experience has shaped her into an exceptional communicator, problem-solver and relationship builder, qualities that are essential in effective bookkeeping and business support.

Helen understands that great bookkeeping is about more than numbers. It’s about trust, communication, and helping business owners feel confident and in control. Her strength lies in bringing clarity to complicated situations, supporting clients through transitions, and ensuring that every detail is handled with care and accuracy.

Her career highlights include:

  • Leading and managing programs that supported vulnerable families and individuals

  • Coordinating complex service delivery and overseeing detailed reporting requirements

  • Supporting participants through NDIS transitions and system navigation

  • Working in roles that demanded precision, compliance oversight, documentation management and strong administrative systems

  • Building strong partnerships and empowering people through clear communication

These skills translate seamlessly into her work at Books in Balance, where organisation, accuracy, confidentiality and client trust are essential.

With formal qualifications in Community Services, Business Administration, Mental Health, Trauma-Informed Care and Cultural Awareness, Helen brings a holistic, human-centered approach to financial support. She understands the challenges small business owners and care providers face and her goal is to make their experience smoother, clearer and more manageable.

Of Spanish heritage, Helen is bilingual in English and Spanish. Outside of work, she loves spending time with her grandchildren, gardening, cooking and enjoying the simple joys of life.

Helen ensures every client feels supported, informed and completely confident in the service they receive, because at Books in Balance, you’re never just a number.


Bookkeeper | Books in Balance

Eoin is the powerhouse behind the precision at Books in Balance. With more than two decades of experience in the finance sector, he brings unparalleled accuracy, efficiency and budget expertise to every business he supports. His sharp eye for detail and lightning-fast processing skills ensure your books stay organised, up to date, and always in balance.

Known for his calm, methodical approach, Eoin thrives in the background, quietly conquering numbers, managing financial workflows and keeping everything running smoothly. Whether he’s reconciling accounts, processing invoices or monitoring budgets, he works with consistency and care, taking the pressure off business owners and ensuring nothing slips through the cracks.

Eoin’s strength lies not only in his technical skills, but in his ability to communicate financial information clearly. He understands that every business is different, and he takes the time to tailor his approach, break down complex concepts and provide meaningful updates so clients feel informed and confident.

With extensive experience navigating complex financial systems, Eoin brings exceptional problem-solving abilities and strategic thinking to his role. He supports clients through changing circumstances, shifting budgets and evolving business needs, always aiming for the best possible outcomes.

Outside the numbers world, Eoin is a lover of great music and a dedicated competitive swimming coach. His coaching background shows up in his work too, patient, structured, encouraging, and always ready to guide others toward success.

Eoin stays across industry changes and updates, continuously building his knowledge to ensure our clients receive up-to-date, reliable and accurate financial support.

Dependable, detail-oriented and deeply knowledgeable, Eoin is the steady hand you want managing your books, bringing balance, accuracy and confidence to your business.

Meet Eoin (Owen)

Driven by Purpose.

Guided by Values.

  • To deliver clear, accurate and supportive bookkeeping that helps businesses feel organised, confident and in control.

  • A world where small businesses and NDIS & Aged Care providers have the support, structure, and guidance they need to thrive, without the overwhelm.

    A world where finances feel balanced, not burdensome.

  • These values guide everything we do at Books in Balance:

    🌿 Balance

    We bring order, calm and stability to your financial world, so you can breathe, focus, and grow.

    🌸 Compassion

    We know bookkeeping can feel overwhelming.
    We support you with patience, understanding and care…always.

    🌱 Growth

    Whether you’re just starting out or scaling your services, we guide you with clarity and confidence so your business can flourish.

    ✨ Empowerment

    We don’t just balance your books, we empower you with the knowledge and tools to make clear, confident decisions.

    🤝 Unity

    We believe in collaboration.
    Your success is our success, and we work beside you as a trusted partner, not just a service provider.

    🎓 Wisdom

    With experience, insight and a calm approach, we help you navigate your numbers with confidence.